Refund policy

Because every SHARPENETH garment is printed on demand specifically for your order, we do not accept returns or exchanges for change of mind or for an incorrect size chosen at checkout. Please check the size guide on each product page before ordering.

 

Damaged, defective or incorrect items

 

We stand behind our print quality. If your order arrives damaged or misprinted, or is not the item you ordered, contact us within 30 days of delivery at ceo@sharpeneth.com with your order number and clear photos of the item and the shipping label. Approved claims are replaced free of charge, or refunded in full if a replacement is unavailable. In most cases you will not be asked to ship the item back.

 

Lost or undelivered orders

 

If tracking shows your order as delivered but you have not received it, please check with your household and your local carrier first. If it still cannot be located, contact us within 30 days of the delivery date and we will open a claim with the carrier on your behalf.

 

Order changes and cancellations

 

Orders move into production quickly. You may request a change or cancellation within 12 hours of placing your order and we will do our best to accommodate it. Once an item has entered production it can no longer be changed or cancelled.

 

Refunds

 

Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Original shipping charges are not refundable except where the error was ours.

 

Contact

 

Questions about this policy can be sent to ceo@sharpeneth.com.